Candidate User Rights Policy

The EduClasses® FoodManagersCertification.com program is dedicated to the success and satisfaction of our candidate base. EduClasses® holds true to the fundamental belief that the success of our candidates directly reflects the success of the FoodManagersCertification.com program. To maintain the continued success and...

Certificate Issuance and Usage Policy

The purpose of this document is to provide clarity about how the certificates are issued and used by the Candidate, EduClasses® employees, Regulatory Health Authorities, and external entities. Certified Food Protection certificates are issued to candidates seeking food manager certification upon completion of the proctored Certified...

Candidate Disciplinary Policy

A Certified Food Manager's Certificate can be denied, suspended, or revoked for the following reasons: Breach of security; Candidate has been reported, and confirmed by the proctor organization that the candidate cheated during proctored examination.; Failure of payment or payment processing; Candidate has requested a chargeback...

Complaints Policy

The purpose of this policy is to ensure all Complainants have ready access to a fair, and inexpensive complaints process. The complaint policy applies to all cases of complaints, as defined, and is available to all complainants, including candidates utilizing services under EduClasses® taking the FoodManagersCertification.com (FMC)...

Appeals Policy

The purpose of this policy is to ensure all candidates, as well as other program users (such as restaurants, health departments/agencies and the general public) have ready access to a fair, and inexpensive appeals process. The appeals policy applies to all cases of appeals, as defined, and is available to all candidates utilizing...

Americans with Disabilities Act Policy and Procedures

It is the policy of EduClasses® for the FoodManagersCertification.com program to comply with all state and federal laws concerning individuals with disabilities so as not to discriminate against them, and to provide reasonable examination accommodations to qualified individuals. An individual with a disability, as described by the...

Privacy Policy

Thank you for visiting the Food Managers Certification service for the State of Texas. Our privacy policy outlines the information we have access to when you visit our site, as well as how we use this information. We receive two types of information when you visit our site: Information automatically collected; Information you choose to...

Refund Policy

Refunds are only considered for the following reasons: Duplicate transactions; Incorrect purchases within FMC (FoodManagersCertification.com); For a refund to be considered: Purchase Transaction did not occur more than two (2) weeks previous.; A Certificate was not issued for the recent purchase in dispute.; Proctor Fee refund (For...

Proctor Examination Agreements

I agree to follow the following Food Managers Certification (FMC) exam administration rules: I understand that proper photo identification is required for me to take the Food Managers Certification (FMC) examination. I understand that if I do not have the proper identification the Test Administrator/Proctors may prevent me from entering...